Client Services Coordinator - Opportunity Center

Cincinnati, OH
Full Time
WORKFORCE DEVELOPMENT
Experienced
About Ohio Valley Goodwill Industries
Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years.

POSITION SUMMARY: (WHAT, HOW, WHY) 
The Receptionist serves as the first point of contact at the Opportunity Center, offering a warm and professional welcome to all visitors, clients, and community partners. This role is essential in creating a positive first impression while supporting the smooth flow of information and services. The receptionist will manage in-person interactions as well as digital communications, and will be a key part of ensuring clients are connected to the right support quickly and efficiently.

MINIMUM REQUIREMENTS:

EDUCATION, EXPERIENCE, AND LICENSING REQUIREMENTS:
  • High school diploma or equivalent required; additional training in office administration or customer service is a plus.
  • Experience in a front desk, receptionist, or customer service role preferred.
  • Strong interpersonal and communication skills, both verbal and written.
  • Comfortable using technology including email, scheduling platforms, Microsoft Office (Word, Excel, Outlook), and possibly CRM or case management systems.
  • Highly organized with the ability to manage multiple tasks at once.
  • Compassionate, patient, and culturally sensitive approach when interacting with the public.
  • Ability to work independently and as part of a team in a fast-paced environment.
ESSENTIAL DUTIES:
  •   Greet all visitors with professionalism and warmth, creating a welcoming environment.
  •   Manage front desk operations, including monitoring lobby activity and maintaining a              clean, organized reception area.
  •   Respond promptly and accurately to inquiries received via phone, email, and digital              platforms (such as online forms, chat tools, or appointment scheduling systems).
  •   Direct clients to appropriate team members, services, or resources based on need.
  •   Schedule and confirm appointments using shared calendars and scheduling software.
  •   Support administrative functions such as data entry, document scanning, mail                        distribution, and inventory tracking for front desk supplies.
  •   Maintain a high level of confidentiality and professionalism when handling client                    information.
  •   Collaborate with staff to support daily operations, community events, and special                  projects.
  •   Maintain a thorough understanding of all programs and services offered at the                      Opportunity Center to provide accurate information and guidance to clients and                    visitors.
  •   Assist with client intake processes, including initial paperwork, data collection, and                connecting individuals to internal and external resource referrals as needed.
PERODICAL DUTIES:
  1. Process billings and submit to Accounting
  2. Process requisitions for purchases needed for the operation of guidelines.
  3. Filing as needed to meet needs of the department.
OCCASIONAL DUTIES:
  1. Provide back-up coverage for clerical support needs within the facility.
  2. Provide training for new staff on use of telephones, computers and provide basic information of front office operations.
Benefits:
Goodwill offers a competitive compensation package including:
  •  Medical, Dental, Vision Insurance
  •  Life Insurance, Short Term Disability, Long Term Disability
  •  Paid Vacation and Sick
  •  Paid Holidays
  •  403(b) with company match
  •  Employee Assistance Program
Please complete application and attach resume with detailed work experience. 
Incomplete applications will not be considered for the position.

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