Ohio Valley Goodwill Industries Rehabilitation Center, Inc.

Outlet Team Leader

RETAIL SERVICES - Woodlawn, OH - Full Time

 
Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio.  Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.

Summary of Position:
Outlet Team Leader will assist management in the operation of the Goodwill Outlet. This includes customer service, record keeping, cash management, production, donations management, facility operation, communications, merchandising, and inventory control. 

Role and Responsibilities:
  • Assist the Outlet Store Manager with the overall operation of the outlet store.
  • Ensure compliance with all policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
  • Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
  • Provide coaching, correctional direction, supervise and train outlet associates on job related responsibilities. Makes recommendations to Asst Mgr. or Manager related disciplinary or corrective action.
  • Monitor sales transactions associated with purchases and ensure proper sales procedures are followed by sales associates.
  • Handles escalated or complex sales or customer related issues.
  • Inspect and validate accurate pricing and quality of production.
  • Ensure production team is working at a pace that will ensure the team achieves production goals.
  • Merchandise store displays and create visually appealing product presentations that drive sales and enhance customer experience.
  • Contribute creative ideas for themed displays, promotions, and special events to attract customers and increase store traffic.
  • Participate in store walkthroughs and assessments to identify merchandising opportunities and areas for improvement.
  • Support day-to-day store operations, including inventory counts, pricing, and customer service as needed.
Supervisory Responsibility:
  • This position is responsible for training and delegating work assignments to the Outlet Team Member positions.
  • At least 1 year of supervisory experience preferred.
  • Ability to perform continuous walking, stooping, standing, bending, kneeling, and climbing for prolonged periods of time.
  • Work a flexible schedule in support of the store opening, production and closing operations.
  • Ability to effectively communicate in English with customers and associates.
Physical Requirements:
  • Ability to sit or stand for eight hours. Ability to bend and twist. 
  • Ability to lift and carry 35 pounds with or without a reasonable accommodation.
  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard, reach, stoop and kneel.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Regular, predictable attendance is required as business demands dictate.
     
EEO Employer/ Vet/ Disabled

 

Apply: Outlet Team Leader
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